Shipping policy

Thank you for shopping at BRAMWELL ORCHARD. We are committed to delivering your order to you as smoothly as possible. Please read our shipping policy carefully to understand how we process and ship your orders.

📦 Shipping Destinations

We currently offer shipping to addresses within the United Kingdom. At this time, we do not ship to international addresses, but we hope to expand our services soon.

đźšš Free Shipping

We are happy to offer Free Standard Shipping on all orders delivered within the UK.

  • No minimum purchase is required. Every order you place qualifies for free shipping.

  • This service is automatically applied at checkout—you don't need a discount code.

⏱ Processing Time

Please allow 1–2 business days for us to process your order. During this time, we carefully pick, pack, and prepare your items for shipment. Processing times may be slightly longer during peak seasons (such as holidays or sales events). You will receive a confirmation email once your order has been shipped.

đźšš Estimated Delivery Time

After your order has been handed over to our shipping carrier, you can expect to receive it within:

  • 2–4 business days (for most UK addresses)

Please note: Delivery times are estimates and begin from the date of shipping, not the date the order was placed.

🔍 Order Tracking

Once your order ships, we will send you a shipping confirmation email containing a tracking number. You can use this number to follow your package's journey to your doorstep.

📦 Shipping Carriers

We partner with reliable carriers (such as Royal Mail, Evri, or other local couriers) to ensure your order arrives safely and on time.

⚠️ Lost or Damaged Items

  • Damages: If your order arrives damaged, please contact us immediately at elsy331@outlook.com with your order number and photos of the damaged item(s). We will work with you to resolve the issue.

  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, or if your package is significantly delayed, please email us at elsy331@outlook.com so we can assist you in filing a claim with the carrier.

đź“ž Contact Us

Trade name: BRAMWELL ORCHARD LTD

Registration Number: 17368601

Phone number: +447882769897

Email: elsy331@outlook.com

Address: Bowmen Drive 50, Dudley, Cramlington NE23 7AS, United Kingdom